Frequently Asked Questions
CHOOSING YOUR GARMENT
* It is not easy to choose a garment online, can you help me?
We generally advise taking your usual size, except for unisex styles if you are a woman and would like a fitted cut. In that case, we recommend ordering one size smaller than your usual size.
Example: if you usually wear a size Medium in a women's cut, we advise you to order a size Small in a unisex cut.
For each item, we have provided a full description with a size guide supplied by our provider. You will find all the necessary information and measurements (width, length, armhole, etc.) to make your choice with confidence. The size guide for each item can be found below its description.
If the size is still not right, you have the option to make a return by contacting us beforehand at the following email address: sav@seashepherd-shop.com, for a refund, exchange, or store credit.
DELIVERY
* Which delivery method can I choose / can I have my order delivered somewhere other than my home?
Our service provider in charge of preparing and shipping orders works with La Poste and Mondial Relay.
Different delivery methods are available to you:
- Tracked letter (Lettre suivie): you will be able to track your package's progress but will not be able to provide delivery instructions or modify them. The tracked letter will be deposited in your mailbox.
- Colissimo Access: you will be able to track your package's progress but will not be able to provide delivery instructions or modify them. The Colissimo Access will be deposited in your mailbox. If the package does not fit in the mailbox, a delivery notice will be left for you.
- Colissimo Expert: you will be able to track your package's progress and provide delivery instructions. Your package will be delivered against a signature.
- Chronopost: you can choose this delivery method for both France and international orders. Providing a mobile phone number is mandatory for this delivery method. You will be able to track your package's progress and provide delivery instructions. Your package will be delivered against a signature.
- Mondial Relay: you will be able to select a pickup point after paying for your order and track your package's progress. Providing a mobile phone number is mandatory for this delivery method.
* What are the processing and delivery times?
Preparation times for your packages by our provider are 24 to 72 hours depending on peak periods (excluding weekends and public holidays).
Next come the delivery times, which vary depending on the method chosen:
- 4-5 days for a tracked letter
- 2-3 days for Colissimo
- 24 hours for Chronopost
- 2 to 4 days for Chrono2Shop Direct
* Can I track my delivery?
Yes, regardless of the delivery option you chose, you can track your package using the following link by entering the package number that was sent to you by email ==> https://www.laposte.fr/particulier/outils/suivre-vos-envois
* Can I schedule my delivery?
It is not possible for us to schedule a delivery; however, you can manage it based on the delivery method you chose by visiting this page with your tracking number:
==> https://www.laposte.fr/particulier/modification-livraison
* Can I add a special note, instructions, or a message to my order?
It is not possible for us to add any notes because the delivery service provider does not allow it. However, depending on the delivery method you chose (La Poste, Colissimo, or Chronopost), this function will be offered to you by their services in the event of a first failed delivery attempt.
* Are international and overseas deliveries possible?
Yes, international and overseas deliveries are possible. Only a few destinations are exceptions due to customs reasons. Do not hesitate to contact us for any further information.
* I have seen that Sea Shepherd has postal addresses. Is it possible to stop by to try on or buy products?
We do not have any physical shops. The Sea Shepherd online shop aims to help fund the association's sea and field campaigns. To this end, we try to keep all our costs to a minimum.
The Sea Shepherd Boutique headquarters in Chasselay is a P.O. box that does not allow us to welcome the public. The Sea Shepherd France address in Paris is the association's headquarters and is also a P.O. box. Volunteers cannot maintain a constant presence.
COMPLAINTS AND ORDER INFORMATION
First of all, please do not return a product without contacting us beforehand. This would lengthen processing times.
Please contact us via the online form: https://seashepherd-shop.com/pages/contactez-nous or at the following email address: sav@seashepherd-shop.com
* I did not receive an invoice in my package, is this normal?
In accordance with the General Terms and Conditions of Sale, invoices are not included in packages (except for international deliveries). Your invoices can be viewed/printed via your account on the online shop. If needed, you can contact us at sav@seashepherd-shop.com
* I placed an order and I received nothing, what should I do?
Start by searching for the delivery status of your package using the tracking number that was sent to you by email by visiting this link: https://www.laposte.fr/particulier/outils/suivre-vos-envois
Contact your local post office to find out if they may have misplaced it or forgotten it in the warehouse. In the event that the post office claims to have delivered it and you have not received it, contact us at sav@seashepherd-shop.com specifying the steps you have taken. We will indicate what to do next and will launch an inquiry on our end.
* An item in my order is not suitable and I wish to exchange it or get a refund, how do I proceed?
First of all, please do not return a product without contacting us beforehand. This would lengthen processing times.
Please contact us via the online form: https://seashepherd-shop.com/pages/contactez-nous or at the following email address: sav@seashepherd-shop.com
It is perfectly possible to exchange a product or request a refund. You just need to write to us mentioning your order number and the item(s) concerned so that we can inform you of the procedure as soon as possible. Please note that return shipping costs are your responsibility.
* The item I received is defective and I wish to return it, how do I proceed?
First of all, please do not return a product without contacting us beforehand. This would lengthen processing times.
Please contact us by explaining the problem encountered, supported by photos, either via the online form: https://seashepherd-shop.com/pages/contactez-nous or at the following email address: sav@seashepherd-shop.com
* Is it possible to cancel or modify my order once it has been confirmed?
In this case, you will need to contact our services as soon as possible via the online form: https://seashepherd-shop.com/pages/contactez-nous or at the following email address: sav@seashepherd-shop.com. If your order has not yet been processed by our provider when we receive your request, we will be able to act on it and you will be notified.
* I have not received an order confirmation email, package shipment email, or an answer to my questions, can you help me?
Unfortunately, it often happens that our emails are received in your spam folder. Please remember to check that folder. If necessary, do not hesitate to contact us: https://seashepherd-shop.com/pages/contactez-nous or at the following email address: sav@seashepherd-shop.com
* When I buy from the shop's website, do my purchases contribute to the actions of Sea Shepherd France?
Yes, each year the profits from the online shop are donated to Sea Shepherd France.
ETHICS
* What about the ecological aspect of your clothing? Our products are made of 100% organic cotton and are GOTS (Global Organic Textile Standard) certified. The Global Organic Textile Standard (GOTS) is the world's leading textile processing standard for organic fibers, including ecological and social criteria that are supported by independent certification of the entire supply chain. The benefits of this organic farming are numerous: protection of soil and surface water, preservation of ecological diversity, soils are less vulnerable to erosion, and there are no problems with allergies or skin irritation for the consumer.
* Is the printing on the T-shirts also ecological?
The screen printing, transfers, and embroidery are carried out in Brittany and the Basque Country in workshops certified to OEKO-TEX® Standard 100 and GOTS standards. The inks are phthalate-free and heavy metal-free.
* What about ethics and human rights?
While we are very demanding regarding the environmental quality of our clothing, we are just as demanding regarding the ethical and human aspect related to the production of the items we offer in the shop. For this reason, we work with suppliers who are members of the Fair Wear Foundation. This independent verification organization, founded in 1999, brings together brands, factories, workers, unions, investors, governments, and NGOs around a common goal: to improve working conditions in the garment industry, from harvesting to the manufacture of the finished product, in accordance with the recommendations of the ILO and the United Nations Declaration of Human Rights.
* Yet I received a Sea Shepherd T-shirt made in Bangladesh, and that country has a very bad reputation...
Ethics are at the heart of our concerns, especially when it comes to textile production in Asia. The question we ask ourselves is: MADE IN or MADE HOW? Low wages, precarious conditions, harassment, forced labor, child labor, compromised safety… are all things that members of the Fair Wear Foundation fight against. Their work is based on the highest possible recognized international standards and conventions.
The voice of the workers is a central element that has allowed Fair Wear to implement the following 8 labor standards:
1. Employment is freely chosen: no forced labor
2. Freedom of association and the right to collective bargaining: the right for all workers to form and join unions and to be able to bargain collectively
3. No discrimination in employment: Recruitment, salary policy, admission to training programs, employee promotion policies, termination, retirement policies, and any other aspect of the employment relationship must be based on the principle of equal opportunity, without distinction of color, sex, religion, political affiliation, union membership, nationality, social origin, deficiencies, or disabilities
4. No child labor exploitation: Child labor will not be used. The age of admission to employment must not be lower than the age of completion of compulsory schooling and, in any case, not less than 15 years. (ILO Convention 138) "There shall be no forms of slavery or similar practices, such as the sale and trafficking of children, debt bondage, serfdom, and forced or compulsory labor. [...] Children [aged 15 to 18] shall not perform work which, by its nature or the circumstances in which it is carried out, is likely to harm their health, safety, or morality." (ILO Convention 182)
5. Payment of a living wage: Wages and benefits paid for a standard work week must meet at least legal or industry minimum standards and always be sufficient to meet the basic needs of workers and their families and to provide some discretionary income. (ILO Conventions 26 and 131). Deductions from wages for disciplinary measures are not permitted, and no deductions from wages not provided for by national legislation are allowed. Deductions must never constitute an amount that would result in the employee receiving less than the minimum wage. Employees must be properly and clearly informed about their wage specifications, including wage rates and pay periods.
6. Reasonable working hours: Working hours must comply with applicable laws and industry standards. In any case, workers should not be regularly required to work more than 48 hours per week and must have at least one day of rest per seven-day period. Overtime must be voluntary, must not exceed 12 hours per week, must not be required on a regular basis, and must always be compensated at a premium rate. (ILO Convention 1)
7. Safe and healthy working conditions: A safe and hygienic working environment must be provided, and best practices in occupational health and safety must be encouraged, taking into account current industry knowledge and any specific risks. Due attention must be paid to occupational hazards specific to this branch of the industry, and it must be ensured that a safe and hygienic working environment is provided. Effective regulations must be implemented to prevent accidents and minimize health risks as much as possible (in accordance with ILO Convention 155). Physical violence, threats of physical violence, unusual punishments or disciplinary measures, sexual or other harassment, and intimidation by the employer are strictly prohibited.
8. Legally binding employment relationship: Obligations to employees under labor or social security laws and regulations arising from the regular employment relationship must not be avoided by the use of labor-only contracting or apprenticeship schemes where there is no real intent to impart skills or provide regular employment. Young workers must be given the opportunity to participate in education and training programs. To learn more about the Fair Wear Foundation: https://www.fairwear.org/about-us/labour-standards
